Customer Service Agent- English
PEOPLECERT
Athens, Attica, Greece
πριν από 2 μέρες

Description

PeopleCert is a global leader in certification industry. We certify professionals on highly-valued methodologies and essential business skills.

The Customer Service Agent is responsible for dealing with and properly responding to customers’ technical or product inquiries by handling inbound and outbound international calls.

PeopleCert customer support services may be provided through chat, phone or e-mails. The Customer Service department operates in Athens, Greece with rotating shifts, 24 / 7 / 365.

RESPONSIBILITIES

  • Ensures that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
  • Ensures that relevant correspondence is handled within the set KPI standards
  • Ensures that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines
  • Monitors, delegates and answers all queues from inbound requests i.e. email, chat and phone within set KPI standards
  • Works effectively in a team environment and liaises with other teams, in order to get the job done and reach the best possible results
  • Carries out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones
  • Requirements

  • Passionate with Customer Service
  • Excellent command of the English language (native or C2 level)
  • Excellent interpersonal, verbal, and written communication skills
  • Bachelor’s degree any discipline will be an asset
  • Experience in any customer care related position will be considered as an asset
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Prior working experience in the certification of persons and / or training and exam fields would be consdidered an advantage
  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
  • If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

    About PeopleCert

    PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams.

    Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology , PeopleCert enables professionals to boost their careers and realize their life ambitions.

    Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

    Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in.

    Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.

    PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.

    Working on Home Office (HO) Secure English Language Tests (SELTs)

    Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties.

    All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and / or bankruptcy must be declared.

  • If working on the SELT service in the UK, background checks will include : A basic or enhanced Disclosure Barring Service (DBS) check Right to Work in the UK check (including nationality, identity and place of residence) HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) Financial background check Employment reference check.
  • If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.
  • PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.

    All applications will be treated with strict confidentiality.

    Αναφορά αυτής της εργασίας
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Υποβάλετε αίτηση
    Το e-mail μου
    Πατώντας στο κουμπί «Συνέχεια », δίνω στο neuvoo τη συγκατάθεση μου να καταχωρήσει τα δεδομένα μου και να μου στέλνει ειδοποιήσεις μέσω email, όπως αναφέρεται λεπτομερώς στην πολιτική προστασίας προσωπικών δεδομένων του neuvoo. Μπορείτε ανά πάσα στιγμή να αποσύρετε τη συγκατάθεση σας ή να διαγραφθείτε οποιαδήποτε στιγμή.
    Συνέχεια
    Φόρμα αίτησης