IT Service Desk Analyst (French)
Athens, Holargos
πριν από 1 μέρα


Protera Technologies () is an SAP Certified, Global Total IT Outsourcing Provider for SAP-centric organizations founded in the mid-1990s.

Our mission is to maximize our clients' return on their SAP software investment, by delivering the highest quality and most cost-effective on cloud, demand hosting, applications management, and professional services solutions.

Protera designs and deploys scalable architectures built using world-class infrastructure. Our services focus on total customer satisfaction with dedicated points of contact and experts that know our customers environments in depth. Skills and qualifications

Must Have

  • Excellent communication skills verbal & written in French-English. To be able to communicate with IT teams and departments, end users and internal customers
  • Possess keen attention to detail
  • Customer-centric
  • Experience in Service Desk role desirable
  • Decisiveness
  • Multitasking
  • Exceptional record keeping skills
  • Team player
  • Willing to commit and grow
  • Nice to Have

  • Microsoft Office knowledge (Word, PowerPoint, Excel, and Outlook)
  • Strong analytical skills
  • SAP familiarity desirable
  • University Degree or Technical / Vocational Certification in Computing, Electronics or related IT field
  • Good understanding of ITSM tools and ITIL best practices
  • Technical background in areas such as Networking or System Administration, Databases or Application technical support desirable
  • Duties

  • To restore normal service operation as quickly as possible and minimize the adverse impact on business operations (own incident Management)
  • Effectively manage the full lifecycle of incidents and service requests received from internal and external customers based on Classification & Prioritization through our ticketing system
  • Coordinate incident investigation and analysis : escalate to appropriate L1, L2 & L3 support teams in order to diagnose an incident and restore it
  • Coordinate incident closure : verify successful resolution of an incident with internal stakeholders and with Customer and report on it
  • Adhere to all policies and procedures of the Service Desk which operates 24 / 7 (shift work)
  • Reporting and presentation tasks on a weekly / monthly basis
  • We offer

  • A creative, dynamic global environment
  • Continuous training and opportunity for career development using cutting edge cloud technology
  • Kindly requested to send your CV in English only. By clicking on Apply Button, along with reference code.

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