German Speaking Microsoft Representatives for German Speaking Customers
European Language Jobs Greece
Athens, Greece
πριν από 2 μέρες

Job Overview :

Are you a fluent German speaker? This is your chance to work in our Microsoft Support team!

Microsoft collaborates with European Language Jobs Greece, providing excellent opportunities to work with the world’s tech leader!

If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers and online platforms, grab this chance to join the German Microsoft Support team, in order to support customers from Germany, Austria & Switzerland .

What your responsibilities will be :

Depending on the team that successful candidates will join, responsibilities vary :

  • Identify Customers’ needs and deliver appropriate solutions, including sales
  • Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
  • Assist customers to place an order and related issues
  • Answer customers’ inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
  • Maintain high customer satisfaction, provide and maintain strong, professional relationship with all customers and show empathy at all times
  • Qualifications :

  • Excellent communication skills in German (near native level)
  • Good command of English (B2+)
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills
  • What we offer :

  • Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you )
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Αναφορά αυτής της εργασίας
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