Customer Care Specialist (English & Polish)
David Kennedy Recruitment
Thessaloniki, Greece
πριν από 5 μέρες
source : Europe Language Jobs

Description

  • David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a bilingual Customer Care Specialist (English &
  • Polish) to join their Thessaloniki team. Position : Customer Care SpecialistLocation : Thessaloniki, GreeceEmployment type : Full-timeRemuneration : Base salary + Sign on bonus + incentives.

    DUTIES AND RESPONSIBILITIES : Provide excellent IT support by email with the ability to type fast & accuratelyDemonstrated ability to deal with challenging situations encountered in a customer-facing roleProactively assist the internal team and the wider Company at large by getting involved in department initiatives and providing feedback and / or updatesPromote collaborative solutions and provide support to colleagues an / or the departmentHelp drive the team, the department and the wider business forwardDisplay strong problem-solving and critical thinking capabilityAbility to solve problems with keeping the customer’s interest and satisfaction as as primary goalSound expertise of Social MediaAbility to use verbal and written communication skills effectively.

    Requirements

  • Native / fluent in Polish and English, both oral and written (B2)Previous experience in customer support, technical support and ideally as for a help desk or any other IT functions (by E-mail &
  • Phone)Excellent communication skillsDemonstrated ability to work independently as well as part of a teamAgility within a new and ever changing work environment with the capacity to adapt quickly to process and information changesAny Gaming knowledge or prior experience can be considered as advantageAbility to participate in a background screeningFull working proficiency with external systems and PC based internet &
  • software applications, such as Microsoft Office.

    Offer

  • Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialMeal &
  • Transport VouchersRelocation supportSign on bonus.

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