Service Management Support Officer, for international e-Government projects
EUROPEAN DYNAMICS
Athens, Greece
πριν από 2 μέρες

Description

We currently have a vacancy for a Service Management Support Officer fluent in English, with good exposure in Internet / Web Technologies.

The work will be carried out at the premises of the company in Athens, with possible onsite missions at client premises worldwide.

The successful candidate will be part of a broad team of IT Experts, offering Service Management Support services for IT systems that support the operations of major clients of the company.

Upon hiring, the successful candidate will undergo an internal training program, in order to become familiar with the involved Service Management Support operations and the supported IT systems.

Then, the successful candidate will be integrated within the daily activities of the Service Management Support team. Once adequate knowledge and experience is accumulated, the successful candidate will evolve within the team, undertaking system analysis assignments, contributing in new development projects, delivering end-user training, undertaking functional testing of system applications, managing quality control processes with clients, and other IT consulting activities.

Duties / Tasks :

  • Daily support, assistance and guidance of the end-users;
  • Incident analysis, investigation, diagnosis, reporting, and resolution;
  • Update of system documentation (e.g. Functional System Specifications and User Manuals);
  • Participation in meetings, testing, training, and end-user support activities;
  • Reporting of test results and proper classification of possible incidents (i.e. software defects / new functionality), using the relevant tracking tools and procedures.
  • Requirements

  • University degree in an IT related field;
  • Excellent knowledge of MS-Office tools and Internet technologies;
  • Good communication and presentation skills;
  • Excellent written and oral communication skills in English;
  • Written and oral communication skills in French or Dutch will be considered an asset.
  • Benefits

    If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference ( SMSO / 02 / 21 ).

    We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.

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