DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
In this role you will :
Support our customer you will be the frontline of our bank to the German / Italian or French speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience.
However you are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.
Improve our product no one knows the customer better than you - so you’ll also be key in relating customer feedback internally.
Your feedback will have a direct impact on the way we deliver a product and service that our customer loves.
As we grow across European markets, we are looking for native speakers to help improve our user experience in each country.
As one of our German facing specialists, you’re an ambassador of our product there
What you’ll need :
Experience in customer service or customer facing roles preferred
Experience with CRM tools preferred
Full time availability (40 hours per week)
Excellent communication skills and a friendly demeanor
Ability to work under stressful and testing situations with customers
French,Italian or German
and business English in both written and verbal communications required
Can do attitude, willingness to learn and reliability are essential to your success in this role!
Benefits : Relocation package
Attractive, competitive Monthly Salary
14 Salaries per year, according to Greek employment law
Extra Payment for Overtime, Sundays, and the Greek Holidays
For night shifts agents company provides free transportation
Free Greek language course
On-site canteen discounted
Special Discounts and Offers for all employees for most shops around
Company Location easy to reach by all modes of public transportation in Athens
Training and day to day work is performed using the latest technology and software
In-House doctor and examination center with the highly discounted fee for company employees
Employee Relations team to helps new hires integrate into the Greek lifestyle and culture and set up in Athens
Interactive activities : team-building, excursions, themed parties, sports events, talent pageants etc
t have to face the situation where company do not reply to you for days.
Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.