Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German?
This is your chance to work as a customer representative for one of the Big Four tech companies!
European Language Jobs Greece connects customers with the world’s top brands. With a team of more than 11.500 employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.
We are really proud to see our collaboration with one of the Big Four tech companies growing bigger and deeper. This is a great opportunity for you to join our German customer experience team , to support customers from German speaking countries , after following a complete training by certified instructors.
What you will do :
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage / secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
What you will bring :
Fluency in German
Advanced English knowledge
Familiarity with iOS and / or MacOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
What we offer :
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors