Dispatching Supervisor (Customer Care)
efood
Athens, Attica, Greece
πριν από 11 ώρες

Description

Dispatching is a key component of our Delivered by efood service. Dispatchers monitor real time operations and communicate all necessary information to both internal and external parties : riders, partners and customers.

We are looking for a dedicated Dispatching Supervisor to coordinate our fast growing Dispatch team. A vibrant team of 60 (dispatching) agents with the aim to deliver an exceptional customer, rider and partner experience on a daily basis.

Do you want to become a key member of a rapidly growing team? This is an exciting opportunity to make history!

As our Dispatching Supervisor you will :

  • Monitor overall team performance and support Team Leaders when / if necessary
  • Solve day to day issues by providing holistic solutions
  • Collaborate with Logistics and Product for new developments and / or product requirements
  • Handle crisis and arising emergencies
  • Determine priorities to handle potential high-pressure workload
  • Cooperate with the Head of Customer Care to identify customer / partner issues, to implement solutions that force process effectiveness
  • Follow up and take actions for improvement of escalated issues across internal departments
  • Monitor dispatching KPIs, identify and eliminate barriers to accuracy, productivity and quality
  • Develop procedures and policies aiming to maximize customer, partner and rider experience
  • Requirements :

  • 3+ years work experience in a similar role / industry (operations, logistics)
  • Proven experience in team management
  • Proficient knowledge of customer experience
  • Outstanding communication skills, both written and verbal
  • Excellent people skills
  • Strong ability to focus both on customer's and team's needs
  • Detail-oriented with outstanding organizational skills
  • Available to work shifts if required (occasionally)
  • Strong analytical skills
  • Prior experience in live operations will be considered as a big plus
  • We offer :

  • Competitive remuneration scheme
  • Private Medical & Life Insurance
  • Meal coupons
  • Career development opportunities
  • You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
  • Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.
  • In our maiden participation in 2020, we were honoured with a 5th place award from the Great Place to Work® Institute

  • Daily routine will be a thing of the past, as no day will be the same day as the one before.
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