Are you into tech? Get ready!Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies! A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you in Greece!As a technical support advisor, you will communicate with customers from Germany, Austria & Switzerland to provide support for their mobile devices, after following a complete training by certified instructors.
Job description : Support German, Swiss & Austrian customers via incoming callsProvide software troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage / secure their account & passwordsSet-
up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support advisorsMaintain high customer satisfactionAdvisors have many opportunities to advance their career & level up within the department.
Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account. Also, good performance is rewarded on monthly base with bonuses.
Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases. Last but not least, supervisors are always next to advisors for help!Skills & Experience required : Fluency in GermanAdvanced English knowledgeGreat communication skillsPrior customer support experienceStrong troubleshooting skillsFamiliarity with smartphones & the world of technologyWe offer : 1500€ hiring bonus!Competitive salary2 extra full salaries per yearMonthly performance-
based bonusComplete relocation package (flight tickets & accommodation assistance)TECH UP YOUR CAREER!