Onboarding Assistant - Athens, Greece
Athens, Athens, GR
πριν από 16 ώρες

Learn, Lead & Grow at Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe working from home or from one of our CX hubs we securely connect best-loved brands with their customers over 4.

5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints.

Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.

We are looking for a talented and accomplished Onboarding Assistant to join our team.

As an Onboarding Assistant, your daily responsibilities will include :

  • Support the new Associate according with Sitel Standard Operating Procedures (SOP’s)
  • Monitor SF’s Queues regarding future Associate onboarding completion and provide additional request and support to ensure onboarding completion is done
  • Update / validate NH information in our systems
  • Coordinate with external Partners all steps needed to provide all legal documentation
  • Continuous Critical Thinking to evaluate current processes in place
  • Emphasize and Dynamic with Sitel Benefits and Programs
  • Ensure with Support departments (IT, Asset, Facilities, Learning, etc.) that Associate has necessary setup for a W H or Brick & Mortar environments
  • Maximize your experience.

    To succeed in the role, you will need to have :

  • Advanced level of English (at least C1) both verbal and written
  • Good understanding and experience with HR tools
  • Strong communication and interpersonal skills
  • Self-organized, planning and prioritization skills
  • Assertive with a can-do attitude
  • Attention to detail
  • Ability to work under pressure and adapt quickly to adverse situations
  • Ability to work with staff at all levels
  • Ability to support change initiatives
  • Knowledge of and experience in the contact center industry (not mandatory)
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece
  • Education and experience

  • College degree in HR Management, Organizational Psychology or a relevant field (preferable)
  • Previous experience in Human Resources
  • Customer Support Industry experience will be a plus
  • Gain stability, expand possibilities.

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
  • Be bold. Be you.

    Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

    You choose where you want to go; we help you get there!

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