Network Engineer
ITT Inc.
Athens, GR
πριν από 6 μέρες

Essential Responsibilities

Architecture & Engineering

  • Provide technical direction and oversight to team members (including integrators / partners as needed) in relationship to Voice, AV and Video and other collaboration technologies.
  • Provide / Lead engineering and technical input to create, maintain, and implement collaboration engineering standards.
  • Support / resolve video conferencing / AV field incident tickets.
  • Support / lead voice and video system moves, adds and changes in field.
  • Participate in assignments and projects with minimal direction.
  • Participate in projects as the Collaboration Area(s) SME and help incorporate the team’s strategies and design concepts into projects.
  • Provide peer training and reviews on collaboration systems as needed.
  • Conduct research on collaboration products, services, protocols, and standards in support of procurement and development efforts.
  • Drive Voice / Collaboration technologies POC designs and implementations.
  • Provide design / engineering / project leadership on new / upgraded collaboration projects.
  • Produce architectural and engineering documentation.
  • Perform project management as needed.
  • Develop and implement policies, procedures, and associated training for collaboration technologies.
  • Must comply with all company policies including status reports, project timekeeping, project recharging, project management reports, etc.
  • Operational Management

  • Installing, configuring and troubleshooting Cisco VOIP solutions.
  • Management of CUCM, Unity Connection, Cisco unity Express, CME and UCCX systems across the enterprise.
  • Monitor and analyze network performance across the organization’s LANs, WANs, Wireless communications, VoIP and security deployments.
  • Ensure the stable operation and efficient performance of company voice and collaboration systems.
  • Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing voice / collaboration demands.
  • Identify and remedy network performance bottlenecks.
  • Install and configure all voice / collaboration hardware and equipment, including
  • CUCM, Unity Connection, Cisco unity Express, CME, UCCX, routers, switches, etc.

  • Maintaining CUCM Clustering, Device Mobility, Extension Mobility, Unified Mobility.
  • Managing and monitoring global VoIP network.
  • Resolving post-implementation issues - providing hyper-care support.
  • Perform feasibility study and risk assessments.
  • Suggest technical design changes as needed.
  • Installation and Configuration of CUCM, CME and CUC.
  • Acquisition & Deployment

  • Plan and implement any improvement, modification, or replacement of network infrastructure components.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Develop and implement policies, procedures, and associated training for network
  • Ability to cross-train / mentor other team members
  • Position Requirements

    Formal Education & Certification

  • College Degree in computer science, information sciences or related field and 5-7 years of experience; or 7-10 years relevant experience.
  • Current Cisco Voice / VoIP certification preferred
  • Current CCNA certification is required.
  • CCNP or CCDP certification is a plus.
  • CCIE certification is a plus.
  • Knowledge & Experience

  • Ability to configure, troubleshoot and maintain Cisco Unified Communication Manager.
  • Ability to configure, troubleshoot and maintain Cisco Call Manager Express.
  • Knowledge and previous experience with VoIP infrastructure.
  • Hands-on experience with QoS.
  • Experience with routing protocols such as EIGRP, OSPF & BGP are required.
  • Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, VoIP, LAN, WAN, TCP / IP, T / DS / OC, 802.11x, and so on.
  • Expertise in technologies used to enable remote employees including, but not limited to telephony, PCs, wireless networking, WiFi, and Smartphone
  • Hands-on knowledge of the configuration of CUCM, Unity Connection , Cisco unity Express, CME and UCCX
  • Personal Attributes

  • Fully understands how the business / functional strategy applies to his / her own technology area.
  • Provides subject matter expertise (SME) on needed communications and communication timing. Participates in presentations in his / her domain or area of expertise.
  • Understands when new or alternate solutions are necessary, and begins discussions with IT management and business / functional partners to identify needed improvements to the solution / service framework.
  • Leverages experience collaborating across cultures, and organizations, and purveys interpersonal and cultural understanding in group work settings by initiating conversations with others.
  • Shares information proactively, directs workflows to leverage the expertise of individuals, and promotes a team approach to achieve common goals.
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