Quality engineer, Complaints & Reliability
We seek a highly motivated individual with strong interpersonal, communication and coordination skills to effectively manage product problem reports (customer complaints) and coordinate reliability engineering studies.
Efficient coordination of cross-functional teams and activities (R&D, Quality, Manufacturing, Service, Sales), effective communication with external parties (distributors, end users, competent authorities) and deep technical understanding of the issues, are key aspects of this function.
Main responsibilities :
Manage the end to end process of customer complaints including review and maintenance of complaint files and responses sent to customer
Communicate with customers to gather information regarding the reported technical problems
Coordinate and prioritize the technical investigations and corrective actions performed by the engineering team
Participate in technical investigations of the complaints, the risk assessment and implementation of corrective and preventive actions
Organize customer complaint review board meetings
Initiate and coordinate the materiovigilance activities according to applicable regulations
Communicate within the organization and customers the containment, corrective and preventive actions
Prepare final reports - answers to customer complaints
Generate, validate and present various quality metrics pertaining to complaints and product reliability
Update the risk management file of the products
Support R&D team in product reliability testing