Quality engineer, Complaints & Reliability
Micrel Medical Devices
πριν από 2 μέρες
source : Kariera.gr

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Quality engineer, Complaints & Reliability

We seek a highly motivated individual with strong interpersonal, communication and coordination skills to effectively manage product problem reports (customer complaints) and coordinate reliability engineering studies.

Efficient coordination of cross-functional teams and activities (R&D, Quality, Manufacturing, Service, Sales), effective communication with external parties (distributors, end users, competent authorities) and deep technical understanding of the issues, are key aspects of this function.

Main responsibilities :

  • Manage the end to end process of customer complaints including review and maintenance of complaint files and responses sent to customer
  • Communicate with customers to gather information regarding the reported technical problems
  • Coordinate and prioritize the technical investigations and corrective actions performed by the engineering team
  • Participate in technical investigations of the complaints, the risk assessment and implementation of corrective and preventive actions
  • Organize customer complaint review board meetings
  • Initiate and coordinate the materiovigilance activities according to applicable regulations
  • Communicate within the organization and customers the containment, corrective and preventive actions
  • Prepare final reports - answers to customer complaints
  • Generate, validate and present various quality metrics pertaining to complaints and product reliability
  • Update the risk management file of the products
  • Support R&D team in product reliability testing
  • Αναφορά αυτής της εργασίας

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