PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills.
We are currently looking for a Part-Time Online Exams Invigilator (Proctor) , who is responsible for the onboarding, monitoring and closing Online Proctored exams through our respective platforms.
This person resolves customers’ technical enquiries that arise during the online exam, by handling inbound and outbound international calls, emails or chats to candidates.
The Online Exams department operates with rotating shifts, 24 / 7 / 365.
Complete necessary training before onboarding candidates
Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
Actively monitor the candidate at all times
Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
Passionate with Customer Service
Excellent knowledge of English (C2 level certification desired, or C2 IESOL certificate would be a plus) and French / Italian / Spanish / German (C2 / native)
Bachelor’s degree any discipline will be an asset
Excellent interpersonal, verbal, and written communication skills
Experience from a similar position will be an asset
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
Prior working experience in the certification of persons and / or training and exam fields would be considered an advantage
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
Ability to work in rotating shifts (including some nightshifts per month)
Ability to work from home
Work in an international, dynamic and fun atmosphere among young and smart people
Huge learning experience in using best practices and cutting-edge technologies.