Concierge Agent
Four Seasons
Athens, Greece
πριν από 3 μέρες
source : Hosco

Four Seasons Astir Palace Hotel, Athens is looking for a Concierge agent .

We are looking for individuals who have solid management skills, evidence a solid work ethic, proven leadership skills in a hotel environment, highest level of integrity and transparency.

Job Responsibilities :

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
  • resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

  • Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
  • Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
  • Knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

  • Store and retrieve guest luggage and packages.
  • Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
  • Job Requirements :

  • English speaking (business conversation level).
  • To have previous experience for at least 2 years in a similar position in the lobby area (Concierge, Guest Experience, Front Desk)
  • Background experience in Guest-oriented Services.
  • High School or Bachelors’ Degree education.
  • EU citizenship is required.
  • Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work for since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the passion to excel.

    If you want to be part of this unique opportunity on the Greek Riviera, just 25 minutes from Athens, don't wait, apply now!

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