Job Description :
If you’re a self-starter with excellent communications skills and a passion for technology, FoodTec Solutions has a great opportunity for you.
We are an established industry-leader that develops and supports software solutions for restaurants of all sizes.
Foodtec is seeking to hire an Application Specialist for its rapidly expanding Professional Services Team. The Professional Services team offers high-
class customer support to our new and existing customers. Some responsibilities involve on-boarding new customers and stores, continuous training of application functions etc.
If you are considering a career change from restaurant operations or have a passion for technology this is an excellent opportunity to apply your skills, work with leading edge technology, while working in the hospitality business.
Core work activities :
As a member of the Foodtec Professional Services Team you will be responsible for day to day contact with new and existing Foodtec customers.
All work will be done remotely, via the web, and phone. As an Application Specialist, your responsibilities include (and are not limited to) :
Plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems
Assist with new customers go-live support
Work with new customers on the initial and continuous training of new and existing features and functions of the Foodtec system
Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies
Manage the discovery process for implementing the menu, and menu user interface
Work closely with the department manager and other team members to schedule, and manage work in a timely manner
Candidate profile :
The successful candidate :
Has excellent command of the English language (Proficiency preferred)
Must be able to work independently, and as part of a team
Must have strong soft skills for managing customers
Must be able to work under pressure and tight project deadlines
Excellent communication skills
Proficient in MS Excel, Word, and PowerPoint
A passion for Technology
Education and Experience Preferred :
Bachelor’s degree in technology or hospitality is preferred
1-3 years in restaurant management or operations
Previous experience in a help-desk environment (a plus)
1-3 years working with hospitality POS technology (a plus)
Experience in training restaurant staff (a plus)
Experience developing and implementing a restaurant menu
Job Type : Full-time