Systems Support Operators (Shifts)
Manpower
Αθήνα, GR
πριν από 3 μέρες
source : Kariera.gr

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Systems Support Operators (Shifts)

Job description

ManpowerGroup Greece, on behalf of a well known IT Services Provider, is looking for experienced Systems Support Operators to join their Team.

Working hours : 24 / 7, 5 days per week. Shifts : 07.00 - 15.00, 15.00 - 23.00, 23.00 - 07.00

Workplace location : City centre of Athens, close to metro station

nitial employment contract : 2 months with renewal options

Responsibilities :

  • Monitoring the performance and capacity of the system using a variety of tools, looking for hardware, software, and environmental alerts or malfunctions
  • Respond to alerts by verifying, determining the cause of the problem and provide first level of support and resolving or escalating as necessary
  • Record of all incidents and alerts into an incident log based on defined standards
  • Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
  • Perform health checks and quality checks procedures to the system in order to verify system’s performance
  • Research and identify solutions to software and hardware issues
  • Requirements :

  • Degree in Information Technology, Computer Science or relevant field (IEK, TEI or University)
  • At least 6 months of experience in ICT Support or NOC.
  • Basic knowledge of switching and internet routing technologies
  • Basic understanding of network monitoring concepts and management tools
  • Experience in Windows and Unix operating systems
  • Basic knowledge of network commands
  • Ability to communicate effectively in English (verbally and written)
  • Availability to be on a rotating schedule (24 / 7 shifts)
  • Experience on issue-tracking platform and in particular JIRA
  • Military obligations fulfilled for male candidates
  • Will be appreciated :

  • Basic knowledge / experience in Programming Languages or Network Engineering
  • Experience with graphing / metrics / logging and in particular ELK
  • Experience in Virtualization and in particular ESXi
  • Employment Contract & Salary

  • Initial 2 months contract which will be renewed
  • Gross monthly salary : 950 - 1.300 gross (depending on skillset & experience)
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