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As an Customer Advisor, you will be the first point of contact of customers to directly attend their inquiries.
Assist viewers through phone and / or chat and / or emails regarding different queries.
Provide account and application support to viewers namely with regards to software functionality
Provide technical support and troubleshoot of system configurations and network settings.
Provide accurate and real-time responses to the viewer’s inquiries
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Fluent in German
Working proficiency in English
Excellent communication skills
Ability to resolve customer concerns and create a seamless customer experience.
Self Sufficient & confident in troubleshooting customer’s issues
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Adaptation to Greek Culture and Greek language Courses,
Internal employee incentives
Located in an amazing office in Greece with excellent transport links
Excellent relocation package with a great support system for non local hires
Extra Private Health insurance
Enjoy life in Greece, there are loads of social & sports events
Athens (Greece) - Work at home with willingness to work from the office when required