Learn, Lead & Grow. #SitelGreece
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation and data-driven analytics with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Come and work with us.
Do you want to be part of a team whose motto is to do it forever better and to be forever better?
Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the historic Athens ?
So we have the perfect opportunity for you !
Your future project : join our Dutch Customer Support team.
Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
As a customer service specialist in this project, your daily responsibilities will include :
Being part of a team specialized in offering support through written and phone communication
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
Facilitate resolution for consumers issue and log the information into the consumers account.
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback
Maximize your experience.
To succeed in the role, you will need to have :
Native or proficient level of Dutch (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required
Analytical and problem solving skills with strong attention to detail
Ability to learn and become proficient with internal programs and new software
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
For this position you must relocate to historic Athens - Greece, or be a local candidate
Gain stability, expand possibilities.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Private healthcare & dental insurance
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Be bold. Be you.
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!