Application Specialist
Roche
Athens,Greece,
πριν από 1 μέρα
  • Job facts
  • At Roche, we believe every employee makes a difference. We are passionate about transforming patients’ lives. We are fearless in both decision and action;
  • we believe that good business means a better world. Organizational capacity to attract motivate and retain talent is a vital element for balanced organizational success and innovation.

    This is why we are looking for a person to support the role of Application Specialist based in Athens and report directly to Head of Scientific Support.

    Some of the job responsibilities will include :

  • First level scientific support on site.
  • Organization of operator’s trainings and installation of new applications.
  • Handling and provision of solutions on reagent and software problems due to customer complaints.
  • Documentation of possible customer’s complaint / problem and forwarding to 2nd level support. Follow up until resolution of issue.
  • Dispatching of calls involving special issues (scientific / technical problems) that cannot be resolved towards the competent functions (scientific / technical support).
  • Provision of scientific documentation to customers.
  • Monitoring immediate resolution to customer special issues such as delivery problems, stock-out situations.
  • Who you are

    We are looking for candidates that can demonstrate the following :

  • BSc in Biology, Chemistry or Biochemistry.
  • Minimum 2 years of experience in laboratory practice and / or experience in the use of automated laboratory equipment.
  • Proven experience in molecular techniques will be considered an asset.

  • Strong interpersonal skills.
  • Team spirit and effective customer service skills : positive attitude, helpful customer interaction and maintenance & development of existing customer relationships.
  • Ability to operate in fast-paced and multi-tasking environment, manage various deliverables, and prioritize to achieve results and meet deadlines
  • Excellent command of English language (verbal & written skills)
  • Good knowledge of MS office, windows based operating systems / databases.
  • Ability to travel within and outside Greece (30%)
  • Driving License.
  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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