At Roche, we believe every employee makes a difference. We are passionate about transforming patients’ lives. We are fearless in both decision and action;
we believe that good business means a better world. Organizational capacity to attract motivate and retain talent is a vital element for balanced organizational success and innovation.
This is why we are looking for a person to support the role of Application Specialist based in Athens and report directly to Head of Scientific Support.
Some of the job responsibilities will include :
First level scientific support on site.
Organization of operator’s trainings and installation of new applications.
Handling and provision of solutions on reagent and software problems due to customer complaints.
Documentation of possible customer’s complaint / problem and forwarding to 2nd level support. Follow up until resolution of issue.
Dispatching of calls involving special issues (scientific / technical problems) that cannot be resolved towards the competent functions (scientific / technical support).
Provision of scientific documentation to customers.
Monitoring immediate resolution to customer special issues such as delivery problems, stock-out situations.
Who you are
We are looking for candidates that can demonstrate the following :
BSc in Biology, Chemistry or Biochemistry.
Minimum 2 years of experience in laboratory practice and / or experience in the use of automated laboratory equipment.
Proven experience in molecular techniques will be considered an asset.
Strong interpersonal skills.
Team spirit and effective customer service skills : positive attitude, helpful customer interaction and maintenance & development of existing customer relationships.
Ability to operate in fast-paced and multi-tasking environment, manage various deliverables, and prioritize to achieve results and meet deadlines
Excellent command of English language (verbal & written skills)
Good knowledge of MS office, windows based operating systems / databases.
Ability to travel within and outside Greece (30%)
Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.
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