Job Title : Restaurant Supervisor
Job Grade : 1
Department : Food and Beverage
Job Purpose : To assist in directing, controlling and coordinating all outlet activities ensuring the outlet meets its financial and guest satisfaction objectives
B. Reporting relationship
C. Key results area
Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities.
Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.
Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
Assists in the planning and execution of promotional activities as directed.
Maximizes revenue in the outlet by implementing upselling procedures.
Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses.
Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.
Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.
Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.
Assists in the selection, training and evaluation of subordinate employees.
Coaches, counsels, disciplines and develops subordinate employees.
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Performs additional duties as directed by supervisors.
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Is fully conversant with all health and safety, fire and emergency procedures.
Maintains a high standard of personal hygiene, dress, uniform, and body language.
Is polite and professional in any situation where the image or regulation of the hotel is represented.
Attends meetings and training as required by supervisors.
Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.
Interacts with guests actively soliciting feedback.
E. Performance evaluation criteria
Achievement of the goals and objectives of the outlet.
Quantity and nature of guest comments and complaints.
Staff training and development.
Financial performance of the outlet.
F. Personal specification
Year of related experience 3 7 years
Education qualifications M6 plus technical certificate or diploma
Essential Job Skills
Good local and English language skills
Sound organizational skills
Sound leadership and motivational skills
Sound administrative ability
Able to handle demanding workload
Desirable Job Skills
Ability to work a personal computer
Proven track record in hotel of similar standard in similar capacity
In possession of all faculties.
Pleasant physical appearance.
Level of Independence
Limited authority with regulations. Required to show initiative and assistance when necessary.
Level of Thinking
Simple - may be required to choose between simple alternative courses of action.
Communication / Interpersonal Skills
Good interpersonal skills required.Interacts with colleagues, guests and suppliers.
Deals or negotiates in both local and English. Advantageous to communicate in other languages
Confirmation of Employment Requirements
Proficiency in role at required level.
Conversant with relevant emergency procedures.
Knowledge of relevant rules and regulations.
Knowledge of company, hotel, and its environment.
Knowledge of relevant safety and security procedures.
Knowledge of relevant guest satisfaction standards.
English language requirements met or exceeded.