The Business Services Manager (BSM) is a virtual role that works in close partnership with the rest of the Client Partner Team to maximize the business value of investments by managing country operations and driving deployment and adoption of regional and global technology solutions and services.
This position is responsible for supporting the business for the assigned markets including both Head Office and Field Force colleagues.
The BSM works in a collaborative, creative, and flexible way to manage change and plans and executes technology initiatives and small projects for the assigned markets.
The BSM is vital to ensure client satisfaction for Pfizer Digital services and solutions and will manage operational activities and escalations.
Owns accountability for change management (CM), cascading communications, and support services escalations
Partners with Pfizer Digital Line and market contacts to operationalize CM plans and deliver solutions effectively and efficiently
Develops market-specific plans based on feasibility and opportunity
Serves as a liaison between global program teams / service owners and Pfizer Digital Line leads
Adapts global materials to meet local needs
Tracks adoption / Customer Satisfaction metrics at market levels : market scorecard
Operational support for non-infrastructure services (i.e. SharePoint team sites, Plan of Actions)
Collaborate with other Pfizer Digital teams to resolve cross-functional service and support issues and escalate when needed
Ensures systems and operations act in accordance with global and local policies and compliance rules · Market and applications audit support and continuous preparedness
Understands client’s operational needs and how to make them a reality through Pfizer Digital offerings and service providers
Analyses business requests to determine how best to create successful resolution and direct to appropriate solution center
BA / BS in technical, business or scientific disciple preferred
Language : French or Russian / Hebrew, English
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Pfizer Digital is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.
Some travel may be required less than 10%
Key Interactions :
Core Solution Center Leads
Key External Interactions :
External Support Vendors refine SLAs and ensure appropriate value from the support vendor
Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values : courage, joy, equity and excellence.
Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.
Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve.
Together, we continue to build a culture that encourages, supports and empowers our employees.
Information & Business Tech