Business Services Manager Europe
Pfizer
Thessaloniki Chortiatis, Greece
πριν από 1 μέρα

ROLE SUMMARY

The Business Services Manager (BSM) is a virtual role that works in close partnership with the rest of the Client Partner Team to maximize the business value of investments by managing country operations and driving deployment and adoption of regional and global technology solutions and services.

This position is responsible for supporting the business for the assigned markets including both Head Office and Field Force colleagues.

The BSM works in a collaborative, creative, and flexible way to manage change and plans and executes technology initiatives and small projects for the assigned markets.

The BSM is vital to ensure client satisfaction for Pfizer Digital services and solutions and will manage operational activities and escalations.

ROLE RESPONSIBILITIES

Owns accountability for change management (CM), cascading communications, and support services escalations

Partners with Pfizer Digital Line and market contacts to operationalize CM plans and deliver solutions effectively and efficiently

Develops market-specific plans based on feasibility and opportunity

Serves as a liaison between global program teams / service owners and Pfizer Digital Line leads

Adapts global materials to meet local needs

Tracks adoption / Customer Satisfaction metrics at market levels : market scorecard

Operational support for non-infrastructure services (i.e. SharePoint team sites, Plan of Actions)

Collaborate with other Pfizer Digital teams to resolve cross-functional service and support issues and escalate when needed

Ensures systems and operations act in accordance with global and local policies and compliance rules · Market and applications audit support and continuous preparedness

Understands client’s operational needs and how to make them a reality through Pfizer Digital offerings and service providers

Analyses business requests to determine how best to create successful resolution and direct to appropriate solution center

BASIC QUALIFICATIONS

BA / BS in technical, business or scientific disciple preferred

Language : French or Russian / Hebrew, English

PREFERRED QUALIFICATIONS

  • Extensive proven experience in large IT organizations
  • IT Service Management qualifications e.g. ITIL (desired)
  • NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

    Pfizer Digital is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.

    Some travel may be required less than 10%

    Key Interactions :

    Technology Infrastructure

    Core Solution Center Leads

    Client Partners

    Key External Interactions :

    External Support Vendors refine SLAs and ensure appropriate value from the support vendor

    Purpose

    Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values : courage, joy, equity and excellence.

    Our breakthrough culture lends itself to our dedication to transforming millions of lives.

    Digital Transformation Strategy

    One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

    Flexibility

    We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self.

    Let’s start the conversation!

    Equal Employment Opportunity

    We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve.

    Together, we continue to build a culture that encourages, supports and empowers our employees.

    Information & Business Tech

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