Investor Success Associate (Athens)
YieldStreet
Athens
πριν από 3 μέρες

About the Role

Yieldstreet is looking for an Investor Success Associate to join our Investor Relations team full time. This role will be based in our office in Malta.

You will play a critical role in shaping a new investor’s first interactions with the platform and help drive core growth metrics.

You will interact daily with our new sign ups and investors to aid them in getting familiar and set up on the Yieldstreet platform.

You will work collaboratively with the Investor Relations team and multiple stakeholders including the Marketing and Product teams.

The ideal candidate would have a passion for Yieldstreet’s mission of helping investors Realize Their Next Level. You recognize the need for more people to access alternative investments and want to help investors get started on their journey with Yieldstreet.

What you'll do :

  • Ensure investors receive timely service via a variety of channels; including email, live chat and phone relating to onboarding activities and beyond
  • Catalog and troubleshoot recurring issues ( bugs’) to identify areas of product improvement
  • Assist with various onboarding activities such as accreditation approval and IRA account set up
  • Research ticket trends and partner with IR team to implement improvements and efficiencies
  • What you’ll need :

  • University Graduate degree
  • 1+ year experience in customer service or similar, preferably in the financial services industry
  • Motivated, self-starter with aptitude for hard work with a no task too small’ attitude
  • Proficient in English, both written and verbal
  • Attention to detail, and the ability to work well under pressure and with a sense of urgency
  • Ability to interact and communicate effectively with new prospects, investors, departments and stakeholders
  • Interest in the alternative investment space / fintech is a plus
  • Discretion with sensitive regulatory information
  • Αναφορά αυτής της εργασίας
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