Director of Sales Operations
TTEC EMEA have a fantastic opportunity to join our Sales Operations teams. We are looking for experienced Directors of Sales Operations with relevant experience of leading call center / Telesales / Inside Sales teams.
You will manage teams of high performing sales associates on behalf of a global technology vendor.
We help bring technology and human connections together to deliver amazing customer experiences every time. We need you- our next Director of Operations - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!
What you’ll be doing :
Our Director of Sales Operations manages the overall client relationship and associated operations maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business.
Work strategically and proactively to improve processes and performance that enhance bottom line results. Create and maintain a positive work environment and first in class Sales culture!
What you’ll bring to us :
o Forecasting accuracy
o Revenue and margin goals
o Client, customer, and Employee satisfaction scores
o Call volume projections
o Contractual bonus goals
o Contractual client metric goals
What skills you’ll need :
Minimum Qualifications :
What We Offer :
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.