Italian Customer Care Advisors / Email & Chat (banking sector)
Webhelp Greece
Athens, Greece, Greece
πριν από 5 μέρες
source : Top Language Jobs

Webhelp is a global business process outsourcer (BPO) specialising in customer experience and payment management in addition to sales and marketing services across voice social and digital channels From 35 countries with a 50 000-strong team our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients operating models to generate financial advantage We partner with some of the worlds most progressive brands including Sky Shop Direct Bouygues Direct Energie KPN Vodafone La Redoute Michael Kors and Valentino Headquartered in Paris France the company has grown its revenues by more than 250 in the last 4 years by investing in its people the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world Role OverviewA customer care advisor will act as a liaison provide product services information and resolve any emerging problems that our clients might face with accuracy and efficiency The target is to ensure excellent service standards and maintain high customer satisfaction Responsibilities - Identify and assess customers needs to achieve satisfaction- Provide accurate valid and complete information by using the right methods tools- Meet personal customer service team targets and chat email handling quotas- Keep records of customer interactions process customer accounts and file documents- Follow procedures guidelines and policies- Ability to work 24 7 (which will include evening night shifts and weekend support)- Proven customer support experience or experience as a client service representative- Native in Italian and excellent command of English- Good MS Office skills- Customer orientation and ability to adapt respond to different types of characters- Ability to multi-task prioritize and manage time effectively The Company offers - Competitive remuneration package- Opportunities for international Career through WEBHELP International Mobility program- A challenging working environment Why Should you apply Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World Teams are fully multilingual and you will work within a truly international organization and team Do you want to build a career within a new multinational fast growing company in Greece Are you interested in working for an innovative technology driven company If you say yes to these two questions then we are waiting your application Non Discrimination WEBHELP see diversity as a resource and encourages everyone regardless of gender age religion ethnicity to seek employment with us

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