Description : Support Italian customers via incoming callsProvide software troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage / secure their account & passwordsSet-
up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support advisorsMaintain high customer satisfactionAdvisors have many opportunities to advance their career & level up within the department.
Resolution of technical issues, customers’ satisfaction & great team spirit are all taken into account.
Also, good performance is rewarded on monthly base with bonuses.
Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases.
Last but not least, supervisors are always next to advisors for help! Requirements : Fluency in ItalianFamiliarity with iOS and / or MacOS, or comparable technology, is preferredAdvanced English knowledgeGreat communication skillsPrior customer support experienceStrong troubleshooting skills Offer : 1.
000€ BONUS D’ENTRATA!Competitive salary2 extra full salaries per yearMonthly performance-based bonusComplete relocation package (flight tickets & accommodation assistance) TECH UP YOUR CAREER! Only the candidates that speak Italian at a native level are eligible to receive a hiring bonus of 1.000€.