Guest Relations Officer
Ikos Resorts
Ikos Resorts, Dassia | Corfu, Ionian Sea, Greece
πριν από 5 μέρες

Your main accountabilities :

  • Welcome and greet all arriving and in-house guests in a friendly, helpful and courteous manner
  • Assist guests with all check-in procedures, issuing room keys and answering any questions
  • Excellent knowledge of the resort and facilities as well as of daily events, activities as well as food & beverage functions in order to provide accurate information to guests
  • Be fully informed about the daily movement of the hotel (arrivals, departures, VIP guests and rest functions)
  • Manage all guests’ complaints in a professionally way and ensure that every issue has been resolved promptly and effectively
  • Liaise closely with Reception, Housekeeping and F&B regarding VIP amenities and special requests
  • Your main qualifications / skills :

  • Proven experience as Guest Relations Officer ideally in a 5* luxury hotel
  • Fluency in English language
  • Good command of a second language (Russian, German, French) would be a plus
  • Computer literacy and knowledge of Opera or Fidelio programs
  • Excellent communication and interpersonal skills
  • What we offer

  • General hospitality & departmental trainings
  • Single or shared accommodation, Full board meals
  • Free daily transportation to work
  • Career development opportunities in one of the world’s top awarded and developing companies
  • If this looks like the right job for you, send your CV and join our growing team!

    We are an equal opportunities employer. All applications will be considered as confidential.

    We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR). Learn more about the protection of your personal data on our page

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