DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities : Being part of a team specialized in offering support through written and phone communicationTroubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phoneAssist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service callsFacilitate resolution for consumers issue and log the information into the consumers account.
Meet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback
Fluent DutchAdvanced level of English (at least C1) both verbal and writtenStrong communication skills with excellent phone conversation skills, attentive listening and superior writing skillsAbility to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as requiredAnalytical and problem solving skills with strong attention to detailAbility to learn and become proficient with internal programs and new softwareDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for GreeceBe a local candidate or willing to relocate to historic Athens, Greece - paid relocation
t have to face the situation where company do not reply to you for days.
We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.