Cultural Mediator/Translator Arabic - Athens
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Greece Outreach Program

Position Title : Cultural Mediator / Translator Arabic

Department : UIA

Location : Athens, Greece

Band :

Reports To : Senior Project Officer

CRS Background :

Catholic Relief Services (CRS) was founded in 1943 by the US Catholic Conference of Bishops States to assist the poor and vulnerable overseas.

CRS has been working in Greece since 2015 in response to the refugee and migrant crisis, working in partnership with the national and local diocesan Caritas organizations in Greece.

Country Background :

CRS is responding to the humanitarian needs of refugees arriving in Europe and the Balkans from the Middle East and Africa.

Since July 2015, CRS has been working with 10 local partners in Greece, FYR of Macedonia, Serbia, Croatia, Slovenia, Albania and Bulgaria providing immediate food and non-

food relief assistance, as well as shelter, sanitation, medical care and translation services. CRS partners include CARITAS members, as well as local NGOs.

CRS’ Emergency Response (ER) strategy aims to provide appropriate Shelter, Information and Relief assistance to migrants and refuges, so that they are able to travel safely and with dignity through Europe and the Balkans.

Programming in Greece provides shelter to vulnerable refugees and migrants as well as support for social and economic integration.

CRS Greece has been awarded to put into practice an integration project called Curing the Limbo UIA aimed at empowering refugees who have been granted asylum to get out of their state of limbo by allowing them to act along and with local citizens, addressing various city and social needs in exchange for affordable housing.

The project capitalizes on the vibrant civil society of Athens, helping refugees and locals becoming more active and more socially engaged.

This pilot project is funded by Urban Innovation Action (UIA) - an Initiative of the European Union promoting pilot projects in the field of sustainable urban development.

Key to the project’s effort is to find a positive solution for the whole city, help it move out of its own limbo, and make its new citizens champion citizens along with its own public-

spirited actors, in a transformative process for all. Curing the Limbo consists of 5 partners : The Municipality of Athens (MoA), the Athens Development and Destination Management Agency S.

A. (ADDMA), the University of Athens, the International Rescue Committee (IRC) and CRS. CRS’s role in the project is focused on piloting affordable housing models which explore how to support refugees step closer towards self-

reliance and independent living. Beneficiaries will be able to tailor their participation in the project through a menu of options.

Further details can be found at :

Job Summary :

The primary role of the Cultural Mediator is to communicate directly with program beneficiaries in : Arabic.

Roles and key Responsibilities :

  • Translates documents into the required languages
  • Interpretation abilities in small and large audiences
  • She / he will work closely with the colleagues of the project acting as an interpreter for refugees / immigrants and necessary service providers
  • Involved in activity planning and community mobilization
  • Support interventions aimed at increasing autonomy of refugees by conveying information on practical aspects of living in Greece
  • Works closely on a daily basis with staff and all beneficiaries
  • Provides support to the entire project implementation team
  • Other tasks as required by the HFU Manager to support implementation of HFU’s activities.
  • Typical Background, Experience & Requirements :

    Education and Experience :

  • High School diploma required
  • Excellent command of spoken and written Arabic and English and / or Greek
  • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint)
  • Excellent interpersonal and teamwork skills, multitasking and performing well under pressure
  • Ability to negotiate, mediate and interpret on behalf of service users
  • Knowledge, Skills and Abilities :

  • Observation, active listening and analytical skills with ability to make sound judgment
  • Good relationship management skills and the ability to work closely with local partners and community members
  • Attention to detail, accuracy within set timelines in executing assigned responsibilities
  • Proactive, results-oriented and service-oriented
  • Ability to work as part of a team and demonstrate flexibility
  • Agency-wide Competencies (for all CRS Staff)

    These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship
  • Supervisory Responsibilities : Non-Applicable

    Key Working Relationships :

    Internal : Housing Facilitation Unit Team

    External : UIA partner staff, Peer NGO staff

    Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas.

    We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

    CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

    Disclaimer : This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

    CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

    CRS is an Equal Opportunity Employer.

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