Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Customer Success : Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer executive relationships at our largest, most complex global strategic customers.
The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.
You are front and center with our customers in support of their digital journey and empowering them to achieve more.
The CSAM is a leader on the account team who partners with the Account Team Unit to programmatically align the consumption plan to the account plan, orchestrate technology onboarding in line with customer priorities, and ensures value realization of a customer’s Microsoft investment through consumption, operational health and customer experience.
The CSAM is accountable for the development and execution of the customer consumption plan and operational health, leveraging technical resources across all solution areas.
The CSAM provides delivery leadership, for our largest and most complex accounts, focused on ensuring delivery is driving the customer’s success and consistently achieving our shared objectives and outcomes.
They will oversee and ensure prioritized alignment of coordinated outcomes across Support Programs, Customer Success Engagements, and Consulting projects that will drive consumption, supportability, and operational health improvements.
Key Accountabilities include :
Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones. .
Knowledgeable and experienced in creating solutions that leverage cloud technologies and that provide maximum business value, which sustain the test of time.
Balances prioritization between implementing new capabilities and ensuring customer operational health.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together.
We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.
Together we make a difference.
To learn more about Microsoft’s mission, please visit :
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We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for our largest and most complex global & strategic customers that have a significant number of key cross-cloud workload engagements running concurrently.
As the , you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot / MVP to production for customer cloud engagements.
This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.
Prior work experience in a Senior Program Manager or Senior Engagement Manager position focused on Cloud and software / services solution preferred.
The CSAM must show leadership in teams comprised of Microsoft, Partner and Customer resources who may be engaged in the delivery of complex solutions for overall customer success.
A proven experience leading diverse delivery teams is required.
Experience in managing various stakeholder relationships to get consensus on solutions / engagements required.
The CSAM will be accountable for the development and execution of a cross-cloud consumption plan, and operational health of the customer solutions deployed today and in the future.
Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (CxO, Senior Executives, BDMs).
Experience leading large technology programs that involve multiple technology areas, multiple stakeholders, are high risk, and highly visible across significantly sized technical teams that include coordination of multiple parties partners, onshore and offshore resources).
Knowledge of market trends and competitive insights preferred
Certification(s) in the following preferred :
oProject Management : ACP, PMI, or equivalent Project Management certification
oProsci or equivalent
oInformation Technology Infrastructure Library (ITIL) Foundation certification
oTechnologies : Cloud, mobile, web application development, cloud-native application architecture
oMicrosoft certification in relevant technologies Azure, M365)