Dutch Travel Advisor
Spoton Connections
Athens, Greece
πριν από 1 μέρα
source : JobsFactor

As a customer service specialist in this project, your daily responsibilities will include :

Being part of a team specialized in offering support through written and phone communication.

Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone

Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls

Facilitate resolution for consumers issue and log the information into the consumers account.

Meet and exceed our service quality goals, compliance regulations and productivity targets

Create amazing experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

Maximize your experience :

To succeed in the role, you will need to have :

Native or proficient level of Dutch (C2)

Advanced level of English (at least C1) both verbal and written

Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills

Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required

Analytical and problem solving skills with strong attention to detail

Ability to learn and become proficient with internal programs and new software

Desire to learn and advance, be a curious investigator and problem solver

High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit for Greece

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