Remote Online Exams Supervisor - English/French/ Italian/Spanish/German/Polish
PeopleCert
Thessaloniki, Central Macedonia, Greece
πριν από 3 μέρες

Description

PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills.

We are currently looking for an Online Exams Supervisor (Proctor), who is responsible for the onboarding, monitoring and closing Online Proctored exams through our respective platforms.

This person resolves customers’ technical enquiries that arise during the online exam, by handling inbound and outbound international calls, emails or chats to candidates.

The Online Exams department operates with rotating shifts, 24 / 7 / 365

Responsibilities

  • Complete necessary training before onboarding candidates
  • Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
  • Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
  • Actively monitor the candidate at all times
  • Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
  • Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
  • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
  • Requirements

  • Passionate with Customer Service
  • Excellent knowledge of English (C2 level certification desired, or C2 IESOL certificate would be a plus) and French / Italian / Spanish / German / Polish (C2 / native)
  • Bachelor’s degree any discipline will be an asset
  • Excellent interpersonal, verbal, and written communication skills
  • Experience from a similar position will be an asset
  • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
  • Prior working experience in the certification of persons and / or training and exam fields would be considered an advantage
  • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
  • Ability to work in rotating shifts (including some nightshifts per month)
  • Benefits

  • Ability to work from home
  • Monthly Fixed Bonus upon Performance
  • Work in an international, dynamic and fun atmosphere among young and smart people
  • Huge learning experience in using best practices and cutting-edge technologies.
  • Αναφορά αυτής της εργασίας
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