Guest Service Agent
AFITIS BOUTIQUE HOTEL, a member of MELIOR RESORTS
Κασσάνδρας
πριν από 2 μέρες
source : Skywalker

A renowned resort of 50 years history consisted of a 5 star boutique hotel secluded in a serene tropical utopia of palms and olive trees where the Blue Flag awarded lagoon coast shapes a physical state of mind make-

over. The Deluxe character accommodation of the signature in-house brands along with the exclusive treatment offer a lifetime experience.

One family One collection

Guest Service

Acquired skills & attributes :

  • Hotel, Tourism or Management associated academy graduate
  • Previous relevant work experience in 5 star resorts worldwide or in similar upper class work-stations in Tourism sector
  • Proficient user of English language ( written verbally ). Similar capability in other West oriented languages ( French German etc.
  • will be valued additionally.

  • Impeccable knowledge of any Property Management System or Customer Relation Management System
  • Reporting always to the Front Office Manager, responsibilities and essential job functions included below are the basic but not limited to the following :
  • Respond to guest requests for information, services, directions and special needs within appropriate time
  • Book activities, meals, transportation, flowers, amenities and special requests from the reservation department, as required by current and future guests
  • Maintain accurate records for tracking all bookings and reservations
  • Maintain a complete and up-to-date inventory of directions, suggestions, brochures, menus currently available in the region
  • Establish and maintain a strong professional working relationship with the guests and facilitate their needs (restaurants, theatres, transportation and retail operations)
  • Become a reliable, accurate and up-to-date conduit for information flow between the hotel guests / staff and any mediator.
  • Provide support to other departments for information on activities, reservations and special requests
  • Maintain and coordinate the cleanliness of the concierge area
  • Facilitate the Long Stay and Repeat Guest Recognition programs
  • Compensation scheme :

  • Extremely competitive payroll benefits on a fix basis
  • Impeccable five-star work environment
  • Personalized family-class accommodation in private residencies with modern comforts
  • Daily complimentary food and beverage services, daily transport, laundry services, well-being services
  • Full time (12 months) payroll and insurance coverage
  • Complimentary living and transport expenses for all business trips
  • Γενικός Κανονισμός Προστασίας Προσωπικών Δεδομένων (GDPR)

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