German Customer Service Specialist for N26
DK Global Recruitment
Athens, Greece
πριν από 6 μέρες
source : Europe Language Jobs

About the project :

Support our customers by being the frontline representative of our bank to the German speaking market. Working across multiple channels (live chat, email, phone) to give our customers a best in class experience.

Responsibilities :

  • Preventing fraud, protecting data and safeguarding our customers are also key facets of this role.
  • Improve our product no one knows the customer better than you - so you’ll also be key in relating customer feedback internally.
  • Give feedback
  • Provide excellent level of customer services
  • Maintain strong professional relationships with all clients and customers
  • Reporting to team managers or team supervisor
  • Requirements

  • Native level fluency in German and business English in both written and verbal communications required
  • Experience in customer service or customer facing roles preferred
  • Experience with CRM tools preferred
  • Full time availability (40 hours per week)
  • Excellent communication skills and a friendly demeanor
  • Ability to work under stressful and testing situations with customers
  • Can do attitude, willingness to learn and reliability are essential to your success in this role!
  • EU passport / ID card
  • Offer

    Relocation package for the candidate coming from abroad

  • Flight ticket booked by the company
  • 2 weeks of free accommodation at a company hotel (breakfast included)
  • Taxi transfer from the airport
  • Support in finding an apartment to rent
  • Benefits

  • Excellent Salary
  • Flight ticket provided to Athens
  • Taxi pickup service from the airport
  • 2 weeks free hotel accommodation (breakfast included)
  • Free Greek language courses
  • Monthly performance bonus
  • 175% day salary if work on Sunday or Greek holidays
  • Overtime paid
  • 2 extra full salaries paid per year (pro rata)
  • Training provided (paid)
  • International working environment
  • On-site canteen (discounts for employees)
  • Welcome event
  • Why use a Recruitment Agency

  • You are given extra support in preparing for interviews
  • You have a contact person who gives you all the details of the job
  • You can ask for your application feedback anytime via email or phone
  • You don’t have to face the situation where company do not reply to you for days
  • All our services to job seekers are free of charge. We also offer bonus scheme to candidates
  • DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.

    With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

    Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

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