CRM Engineer
Vodafone Limited
Athens,Chalandri ,Greece
πριν από 14 μέρες

Role purpose : The CRM Delivery Engineer is end to end accountable for the design and delivery of CRM Applications projects.

Key accountabilities and decision ownership :

  • Review requirements, specifications, business processes and recommendations related to proposed solution
  • Analyse and design the required changes in the CRM application
  • Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables
  • Define appropriate architecture and other technical solutions so as to make recommendations to Business
  • Support colleagues to identify emerging technologies or applications and consider the opportunity to integrate them into operations and activities
  • Estimate tasks required to complete various development projects including time and resources
  • Core competencies, knowledge and experience :

  • Very good knowledge and development experience in CRM Siebel application
  • Knowledge of relational database programming in MySQL, MSSQL or Oracle
  • Knowledge of Customer Related and Order Management processes
  • Ability to structure and coordinate others’ activities on projects and deliver desired outcome to business units
  • Ability to persuade others and negotiate to reach agreement
  • Excellent teamwork and collaboration skills
  • Very good ability to manage own time, priorities, and resources to achieve goals
  • Must have technical / professional qualifications :

  • At least 3 years of similar experience
  • Higher education in Computer Science or a related major
  • Excellent written and verbal communications skills in English
  • Working experience in critical backend information and systems

    Employment Type : Permanent

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