Quality Coach | Training & Quality Team
efood
Athens, Attica, Greece
πριν από 1 μέρα

Description

Are you passionate about improving Customer Care effectiveness & meeting customer service goals?

Do you have experience in checking quality standards & coaching?

Let's Talk!

Our Training & Quality Team is growing & we’re looking for an enthusiastic Quality Coach to join forces with us and help our customer-facing teams provide an awesome experience!

You will work closely with our customer-facing teams to effectively coach them on how to deliver upbeat customer service & support them by creating a positive environment.

You will also make sure that efood' s quality standards and strategies are met.

What you'll do :

  • Monitor closely and evaluate work quality and efficiency for our company's staff performance (incoming calls, live chat, incoming emails)
  • Coach our customer-facing teams to fully understand the customer’s expectations & the way to achieve the highest level of customer experience and translate it to individual goals and objectives
  • Coach new hires and existing customer-facing teams on raising their confidence levels and overall skill set, and ensure that they can fully implement change, complete the desired goals, and model of excellence
  • Identify areas for improvement based on feedback, make recommendations and propose solutions
  • Contribute to the overall success of our company by ensuring our team meets the department's goals and objectives
  • Maintain positive, consistent, and effective communication with staff, peers, and management
  • What you'll need :

  • At least 1-year experience in Customer Care and / or similar role in Quality for customer care
  • Bachelor’s degree
  • Strong computer skills including Microsoft Office, QA applications, and databases
  • Excellent verbal and written communication skills in both Greek and English
  • Previous work experience in Coaching / Training will be considered a plus
  • Ability to coach professionally, courteously, and consistently
  • Strong understanding of customer expectations with a focus on quality-driven support
  • Attention to detail, multitasking, accuracy, critical thinking, and problem-solving powers
  • Good sense of responsibility, commitment to confidentiality, and high levels of integrity
  • Team mentality, adaptability, and solid time-management skills
  • Flexibility to occasionally work afternoon shifts
  • What we offer :

  • If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!
  • We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and / or food supplies.
  • We are efooders after all!

  • We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
  • We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
  • Are you a cappuccino lover ? Do you desperately want a cookie? Our cafeteria got you covered!
  • If you want to stay in shape , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!
  • At efood, no day is the same as the day before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

    We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.

    We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

    Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute

    Hungry enough to join us?

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