Call Center Agent
Coca-Cola Τρία Έψιλον
Αθήνα, Ελλάδα
πριν από 9 μέρες
source : Kariera.gr

Tell in agent

is one of the world's largest bottlers of products of The Coca-Cola Company with sales of more than 2 billion unit cases and operations in 28 countries.

Our every day mission is to delight 595 million customers by offering a choice of over 136 iconic global and local brands, in the moments that matter, 24 hours a day, 7 days a week.

Coca-Cola Tria Epsilon, member of the Coca-Cola HBC Group, is Greece’s leading non-alcoholic beverage bottler. We produce locally through our various nationwide facilities which include 25 production lines and we distribute high-

quality products, satisfying the needs of millions of consumers, creating value for our customers, suppliers and local communities.

Our unique portfolio includes The Coca-Cola Company brands (Coca-Cola, Fanta, Sprite, Powerade, Fuze Tea, illy issimo and Schweppes mixers) as well as other products we produce in Greece such as Amita, Amita Motion, Amita Fun, Frulite and AVRA natural mineral water.

Our company also distributes the snacks TSAKIRIS, the energy drinks Monster and Lavazza coffee. The portfolio of products we offer to the Greek market also includes alcoholic beverages from The Edrington Group, Isidoros Arvanitis, Brown-

Forman and Gruppo Campari companies. We believe that our people are THE secret ingredient of Coca-Cola Tria Epsilon.

The Company is seeking to recruit a Call Center Agent temporarily. The Call center Agent is responsible for ensuring effective call management and providing high level service to internal / external customers’ requests through continuous development of functional and technical skills.

The Call Center Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.

KEY ACCOUNTABILITIES :

  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Ensures high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns)
  • Provides asset technical support
  • Handles effectively customer complaints’ requests
  • Build sustainable relationships and engage customers by taking the extra mile
  • Logs customer orders and monitors orders placed vs. targets agreed with field sales teams
  • Manages effectively KBIs behind average queue time, abandoned calls, average handle time and handled calls
  • Meet personal / team qualitative and quantitative targets
  • Performs daily task scheduling and tasks prioritization
  • Records all activities during calls and important information about every inbound call in SAP
  • Provides high level service to internal and external customers through running Evaluation Surveys to customers
  • Contributes to the continuous improvement of working methods on achieving better results through suggesting new ideas and ways of improving processes
  • Frequently attend educational seminars to improve knowledge and performance level
  • Essential Criteria :

  • University degree in Business related field
  • Call center previous experience (1 3 years)
  • Able to work within a team in a high-pressure environment to achieve targets
  • Strong interest and commitment to the improvement of customer service
  • Strong verbal and communication skills on the phone - proper voice tone, tempo, voice volume
  • Ability to absorb and use a lot of information in a short period of time
  • Flexibility to accommodate a shift pattern working environment
  • English language Pre-intermediate level
  • Customer service mindset
  • Desirable Criteria :

  • SAP System Experience
  • Coca-Cola Hellenic is an equal opportunities employer. Your application is held in a complete confidence in accordance with data protection legislation.

    References will not be taken up without your explicit permission

    Tell in agent

    is one of the world's largest bottlers of products of The Coca-Cola Company with sales of more than 2 billion unit cases and operations in 28 countries.

    Our every day mission is to delight 595 million customers by offering a choice of over 136 iconic global and local brands, in the moments that matter, 24 hours a day, 7 days a week.

    Coca-Cola Tria Epsilon, member of the Coca-Cola HBC Group, is Greece’s leading non-alcoholic beverage bottler. We produce locally through our various nationwide facilities which include 25 production lines and we distribute high-

    quality products, satisfying the needs of millions of consumers, creating value for our customers, suppliers and local communities.

    Our unique portfolio includes The Coca-Cola Company brands (Coca-Cola, Fanta, Sprite, Powerade, Fuze Tea, illy issimo and Schweppes mixers) as well as other products we produce in Greece such as Amita, Amita Motion, Amita Fun, Frulite and AVRA natural mineral water.

    Our company also distributes the snacks TSAKIRIS, the energy drinks Monster and Lavazza coffee. The portfolio of products we offer to the Greek market also includes alcoholic beverages from The Edrington Group, Isidoros Arvanitis, Brown-

    Forman and Gruppo Campari companies. We believe that our people are THE secret ingredient of Coca-Cola Tria Epsilon.

    The Company is seeking to recruit a Call Center Agent temporarily. The Call center Agent is responsible for ensuring effective call management and providing high level service to internal / external customers’ requests through continuous development of functional and technical skills.

    The Call Center Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.

    KEY ACCOUNTABILITIES :

  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives
  • Ensures high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns)
  • Provides asset technical support
  • Handles effectively customer complaints’ requests
  • Build sustainable relationships and engage customers by taking the extra mile
  • Logs customer orders and monitors orders placed vs. targets agreed with field sales teams
  • Manages effectively KBIs behind average queue time, abandoned calls, average handle time and handled calls
  • Meet personal / team qualitative and quantitative targets
  • Performs daily task scheduling and tasks prioritization
  • Records all activities during calls and important information about every inbound call in SAP
  • Provides high level service to internal and external customers through running Evaluation Surveys to customers
  • Contributes to the continuous improvement of working methods on achieving better results through suggesting new ideas and ways of improving processes
  • Frequently attend educational seminars to improve knowledge and performance level
  • Essential Criteria :

  • University degree in Business related field
  • Call center previous experience (1 3 years)
  • Able to work within a team in a high-pressure environment to achieve targets
  • Strong interest and commitment to the improvement of customer service
  • Strong verbal and communication skills on the phone - proper voice tone, tempo, voice volume
  • Ability to absorb and use a lot of information in a short period of time
  • Flexibility to accommodate a shift pattern working environment
  • English language Pre-intermediate level
  • Customer service mindset
  • Desirable Criteria :

  • SAP System Experience
  • Coca-Cola Hellenic is an equal opportunities employer. Your application is held in a complete confidence in accordance with data protection legislation.

    References will not be taken up without your explicit permission

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