Field Services Agent (Outsourced)
Pepsico, Inc.
Athens, Greece
πριν από 6 μέρες

Job Description

PepsiCo is home to some of the world’s most loved food and drink products. Making everyday favourites like Lay's, Quaker, Pepsi, Doritos and IVI Juice, to name a few.

We have a phenomenal reputation for developing and launching products that our consumers love. We pride ourselves on being an excellent place to work and have recently won The Top Employer award for Greece.

On a larger scale, PepsiCo produces the world’s largest portfolio of billion-dollar food and beverage brands, including 22 product lines that each generates more than billion in annual retail sales.

We are looking for a Field Services Agent

Role Description

  • The main objective of this role is to provide onsite support to users, infrastructure, and local operations. The role manages local IT asset and inventory, plans for refresh cycles;
  • role addresses end user tickets and provides resolution where needed per end user expectations and communicates various notifications.

    Provides second level support based on incidents and support request from Service Desk, requested by customers, in a timely manner and according to agreed standards, procedures and KPIs.

    Maintain desktops, laptops, printers, tablet, desk phone , handhelds, mobile phones and peripheral equipment.

    Accountabilities

  • Provides full-cycle technical support of IT equipment (as a smart hands) : acceptance from the supplier, commissioning, delivery to users, repair through authorized service centers, utilization.
  • Represents of IT Operations on a site, manages regional specific Field Service operations (i.e. walk-in, ticket logging, trouble-shouting, support, reporting, customer satisfaction, major incident resolution).
  • Initiates OS and equipment refreshes per approved cycles.
  • Perform stocktaking activities, coordinate overall IT asset accounting (equipment receipt, issuing, internal transfer, disposals, utilization, etc.)
  • Smartphones purchase with mobile phone provider tools , phones provisioning , manage stock and warranty RMA for Smartphones and support for 150 Tablets HHC, manage and control packages on mobile phones.
  • Qualifications / Requirements

    Key Skills / Experience Required

  • Good understanding of IT infrastructure, End User Computing, PC, Security Tools, Smartphones, Compute, Network infrastructure
  • Be a result-driven, communicative person who can work independent / remotely from a manager.
  • Strong teamwork, customer oriented
  • Supplier management experience (Basic level)
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Process orientated mindset - experience with ServiceNow, toolset (or similar) is an asset.
  • Ability to translate and present complex technical information / solutions into end-user language
  • Experience working within an international organization
  • Team player
  • Educational Background

  • Ideally educated to degree level or equivalent standard (IT preferable)
  • B2 Intermediate Level English (communication skills) mandatory high level preferred
  • Certification in ITIL Foundations preferred
  • Certification in Networks would be considered as a plus
  • Driver’s license - preferred
  • Job Experience

  • The candidate should preferably have at least 2 years of experience of working within an IT Technology Operations (ITIL- aligned Organization), preferably in a support role
  • Differentiating Competencies Required

  • Deep IT Infrastructure knowledge in the area(s) of accountability
  • Strong Communication Skills.
  • Conflict Management, resilience.
  • Agile Oriented and Adaptive to frequent Change
  • Ability to manage multi-cultural interactions, at all levels
  • Out of the box thinking
  • Relocation Eligible : Not Eligible for Relocation

    Job Type : Contractor

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