Experience in technical-based customer assistance through voice, chat, and email
Previous experience dealing with the challenges faced in a customer-focused role
Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback / updates, promoting collaborative solutions, and supporting colleagues / department.
As a result, driving the successful development of the team and the wider department forward.
Problem-solving and critical thinking skills
A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
Social Media Savvy
Ability to effectively and correctly communicate verbally and in written format
Role Requirements :
Must be bilingual in Spanish (C1 / C2 / Native) and English (B2 / C1) speaking and writing
Minimum 1-2 year experience in C ustomer Support, technical support, especially with a help desk or other IT functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (E-mail & Phone)
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.
From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer