Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.
That’s why Hemmersbach is The Social Purpose IT Company.
Understanding of Windows Active directory to troubleshoot issues related to Account administration & access
Understanding of Windows OS support activities like startup issues, memory & disk utilization
Understanding of printer functionalities
Understanding of different hardware and OS (Desktop, Laptop)
Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
Understanding of VPN connectivity & troubleshooting
Provide Level 1 support for end user issues and convey resolutions to end user queries
Properly escalate unresolved queries to the next level of support
Log, Track, Route, and redirect problems to the correct resources
Single point of contact for the end users related to Issues / Requests
Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
Provide Remote resolution to issues / queries where applicable
Ensure proper recording, documentation, and closure
Good knowledge of O365 support Outlook, Intune, OneDrive, MFA configuration & troubleshooting
Knowledge in networking issues (like connecting to internet, network etc.)
Has experience in working with ITSM based ticketing tools (Service Now)
Ability to multitask in critical situations and provide Proactive and Predictive support
Combination of these two language German & English and excellent ability to understand and converse with International Client.
Stable, independent work in international, flexible and open communication company
Taking part in a new, international project
Welcoming and friendly work environment within young team
Direct communication and flat structure
Great opportunities for both professional and personal development
Space for your own ideas
Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as :
Rhino-force.org : providing environmental protection for an endangered species
Kids-family.org : taking care of children without parents in Poland and India, turning their shelters into homes.
Join our Team!