German Service Desk Agent (m/f/d) -
Hemmersbach
Athens, Greece
πριν από 2 μέρες

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Understanding of Windows Active directory to troubleshoot issues related to Account administration & access
  • Understanding of Windows OS support activities like startup issues, memory & disk utilization
  • Understanding of printer functionalities
  • Understanding of different hardware and OS (Desktop, Laptop)
  • Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
  • Understanding of VPN connectivity & troubleshooting
  • Provide Level 1 support for end user issues and convey resolutions to end user queries
  • Properly escalate unresolved queries to the next level of support
  • Log, Track, Route, and redirect problems to the correct resources
  • Single point of contact for the end users related to Issues / Requests
  • Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
  • Provide Remote resolution to issues / queries where applicable
  • Ensure proper recording, documentation, and closure
  • Our Requirements

  • Good knowledge of O365 support Outlook, Intune, OneDrive, MFA configuration & troubleshooting
  • Knowledge in networking issues (like connecting to internet, network etc.)
  • Has experience in working with ITSM based ticketing tools (Service Now)
  • Ability to multitask in critical situations and provide Proactive and Predictive support
  • Combination of these two language German & English and excellent ability to understand and converse with International Client.
  • Your Benefits

  • Stable, independent work in international, flexible and open communication company
  • Internal trainings
  • Taking part in a new, international project
  • Welcoming and friendly work environment within young team
  • Direct communication and flat structure
  • Great opportunities for both professional and personal development
  • Space for your own ideas
  • Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as :

  • Rhino-force.org : providing environmental protection for an endangered species
  • Kids-family.org : taking care of children without parents in Poland and India, turning their shelters into homes.
  • Join our Team!

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