Dutch Speaker - Customer Support
Do you want to be part of a team whose motto is to do it forever better and to be forever better? Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the historic Athens? So we have the perfect opportunity for you!
Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
As a customer service specialist in this project, your daily responsibilities will include :
Being part of a team specialized in offering support through written and phone communication.
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone.
Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls.
Facilitate resolution for consumers issue and log the information into the consumers account.
Meet and exceed our service quality goals, compliance regulations and productivity targets.
Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback.
To succeed in the role, you will need to have :
Language Skills :
Native or proficient level of Dutch (C2)
Advanced level of English (at least C1) both verbal and written
Soft Skills :
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required
Analytical and problem solving skills with strong attention to detail
Ability to learn and become proficient with internal programs and new software
Desire to learn and advance, be a curious investigator and problem solver
Other Qualifications :
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece
What's in for the Dutch Speaker - Customer Support?
Competitive wages and stability (1200euros)
Ticket restaurant 5 euros / day
Private healthcare & dental insurance
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our Fit wellness program, initiatives to develop your skills and events to increase the team spirit)
Mon-Sat, 9-10 weekdays, 10-18 Saturday
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