The position reports to COO of Commercial Operations. The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product).
He / she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.
This role is based in Athens.
Primary ownership of the client relationship : main single point of contact between the client and the rest of Upstream;
ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
Primary commercial ownership of the account : implementation of the account plan and achievement of the account targets;
contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments
Coordinating all local operational resources and being responsible for local operational delivery : prizes, logistics, regulatory, supplier contracts and use of recruitment channels;
accountable for client deliverables and all local market inputs
Working closely with internal teams to ensure the project plan is delivered on time
Oversight of service performance : monitoring of traffic; tracking of service performance indicators; monitoring of message performance;
monitoring of complaints and customer satisfaction
Identifying opportunities and upselling (services, new products, marketing inventory)
Liaising with local agents and partners managing their local resources
Identifying local partners and product opportunities
Constantly monitoring the local competition landscape and detecting potential risks
The ideal candidate will be ambitious, self-driven, hard-working and flexible, and have the following qualifications :
Excellent client-facing and negotiation skills
Strong quantitative, analytical and problem-solving skills
Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
Excellent written and spoken communication skills
Excellent command of English Language
Very good educational background, preferably in a numerate discipline
Attention to detail
Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)
International perspective and cultural awareness
Experience with mobile operators will be considered as a plus
Other Key Considerations
3-5 years of work experience in the fields of consulting, marketing, telecoms or information technology
MBA or postgraduate business degree (or like experience) a plus
Experience with budget management and cost control
Business development or account management experience
Solid understanding of Mobile, Web, and online advertising industry
Marketing thinking and creative capability
Travelling up to 50 % of the time
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.