Do you want to provide technical support for businesses and software end-users?
Are you French fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the historic Athens ?
So we have the perfect opportunity for you !
Your future project : join our French Customer Support team.
Our client is a software security pioneer that offers a wide range of services related to cybersecurity, privacy, performance, and utility software for desktop computers and mobile devices.
As a customer service specialist in this project, your daily responsibilities will include :
Handling incoming phone calls / e-mails from customers regarding technical issues related to software and devices
Providing technical support for businesses and software end-users
Solve with precision and efficiency emerging issues that customers may face in a proactive way
Build a meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create an amazing customer experience that people value and we are proud of
Be responsible to follow the direction of the management and provide feedback
Proficient level of French (C2)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills with an excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Greece
Be a local candidate or willing to relocate to historic Athens, Greece
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Private healthcare & dental insurance
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our Fit wellness program, initiatives to develop your skills and events to increase the team spirit)
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company, and we value and respect diversity.
You choose where you want to go; we help you get there!
Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.