Family Advisor Field Expert (Thessaloniki)
Vodafone UPLIFT
Thessaloniki, GR
πριν από 6 μέρες

Contract Type : Permanent


Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Role purpose

To provide training and guidance so as to lead the team of Family Advisors to outstanding performance in both quantitative and qualitative results (NPS) by coaching, training and monitoring the target setting of each member

Key accountabilities and decision ownership

  • Provides support, coaching and on-the-job training to new employees in Family Advisors Team. Is responsible for monitoring the performance and providing the relevant feedback during the induction period
  • Conducts in training sessions, meetings and on- the- job trainings in order to achieve outstanding performance through regular visits to shops
  • Monitors the performance (both quantitative : sales targets and qualitative : TNPS)
  • Is in constant communication and cooperation with the District Manager, in order to set up the relevant action plans
  • He / she also gives feedback to the team and along with the District Manager, agree on the future action plans of the team
  • Participates in sales force recruitment when needed
  • Core competencies, knowledge and experience

  • People oriented with the ability to coach individuals
  • Adaptable, able to work under pressure
  • Passionate, motivation driven
  • Proactive, fast learner, out of the box thinker
  • Good communication skills
  • Must have technical / professional qualifications

  • 2 years experience in the field of sales in mobile communications
  • Good knowledge of English
  • Presentation skills
  • Knowledge of Microsoft Office (Word, Excel, Power Point)
  • Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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