Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.
From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.
We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.
Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.
Cold calling to drive campaigns and / or profile assigned accounts to understand installed base and business drivers. Prioritize calling and profiling activities in accordance to customers ranking
Actively creating new sales opportunities for HP products and associated services for selected customers in the assigned territory via telephone and web, responsible for portfolio revenue / margin for these accounts
Pro-active coverage for customers in assigned territory to expand HP Share of Wallet by generating incremental business in non-HP accounts
Pipeline management & forecast for own set of accounts
Build capabilities, from procurement to senior levels of customer management
Portfolio selling on ISR led opportunities, Up- and Cross-Selling on partner led opportunities
Close collaboration with partner on the customer or opportunity
Receive inbound calls from assigned customers or channel partners (to close opportunities) or HP personnel (Sales specialists, Presales)
Collaboration with HP Sales and Channel management to drive marketing programs, demand generation, sales initiatives and incremental revenue