Product Manager
Vodafone
Athens, GRC
πριν από 3 μέρες

Role Purpose :

The Role’s purpose is to act as the enabler of fixed proposition team for leading and evolving the best practices of a fixed product organization in order to make it more efficient by designing and implementing initiatives that will improve customer experience from the technical aspects of fixed products ( wifi) and provide excellent service quality.

Key accountabilities and decision ownership :

  • Monitors technical support insights and detractors analysis and provides action plan in order to minimize calls and detractor reasons
  • Implementing or optimizing fixed product / service quality through major technical projects related to CPE portfolio, WiFi and other
  • Ensuring timely, audience-appropriate communication
  • Identifying feedback loops on product technical aspects within the organization and working with stakeholders to close those loops with new / improved practices in order to safeguard service quality
  • Work with stakeholders from Sales, Operations, CBU, IT and Network, and customer communities to translate business insights into actions.
  • Furthermore organizes and coordinates ceremonies related to projects and insights about technical aspects of the product ( technical support calls audits)

  • Coordinates with cross-functional teams to ensure new key projects are rolled out in time, and achieve quality target OKRs (Objectives and Key Results)
  • Act as the liaison between base growth squads, care squad and Big Data team in order to design campaigns and journeys for customer proactive treatment
  • Core competencies, knowledge and experience :

  • 2+ years proven experience on Fixed product universe ( Technical support, Network, etc)
  • Strong analytical, prioritization, and negotiating skills
  • Communicates effectively
  • Excellent written and oral command of the English language
  • Must have technical / professional qualifications :

  • Bachelor's degree in Business administration / Marketing / Technical orientation ( Telecommunication)
  • Very good command of Greek and English languages (spoken and written).
  • Computer literate (MS Office).
  • What is in it for you :

  • Hybrid way of Working
  • Competitive salary
  • Private Health & Medical Insurance
  • Extra days-off : We love mothers 4 months extra paid off-period!
  • Gym, Sports, Excursion weekends & Special events
  • Restaurant, entertainment areas, hairdresser, etc.
  • Needless to say, we cater for your communication wherever you are
  • Come as you are. We love when people feel they can be themselves at work
  • LI-Hybrid #Vodafonespirit #Togetherwecan

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