French Customer Support Specialist, Athens - Greece
Headhunt International
Greece
πριν από 20 ώρες

We are looking for a French Customer Support Specialist to provide outstanding service to our customers and potential customers.

You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

What we expect from you : * Receiving or making calls from or to customers.* Striving to achieve first call resolution and maintain the quality of service provided by the call centre.

  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.* Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Customer Support Specialists and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.* Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.* Adhering to all company policies and procedures.
  • The ideal Customer Support Specialist will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.Requirements :

  • Fluent in French and in English* High School Diploma or equivalent experience.* Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Proficiency with computers, especially with regards to CRM software.* Ability to resolve conflict and diffuse tension.* Strong time management skills.
  • Being able to speak more than one language fluently would be highly advantageous. Why should you apply?* Competitive wages (14 monthly payments per year)* Monthly performance-based bonus* Top benefits (Health insurance after 6 months)* Excellent reallocation package (including flight ticket, up to two weeks' hotel accommodation)* Onsite canteen* Language Bonus* Permanency Bonus* Extra overtime pay* In-House doctor and examination centre* Greek lessons
  • Excellent growth and advancement opportunities* Flexible working schedule* Employee discounts* Private healthcare & dental insurance (after six months of employment)* Fun and engaging company-wide initiativesApply now and send your CV to multilingual headhuntinternational.
  • comKeywords : French, France, Greece, Customer Support, Customer Care, Athens, CS, work in Greece, French in Greece jobs

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