Can you imagine to live and work in the capital of Greece? It is a perfect opportunity for you to work for a great company which combines intelligent customer experience engineering with transformative business process outsourcing.
Do not hesitate and apply for a position as Customer Service Representative (m / f / d) in Athens, Greece. Description and responsibilities : Resolving customer queries / concerns / enquires regarding the products -
40% of calls will come from customers who have ordered via e-commerce channelsUsing multi-channels to converse with the customer -
being able to cross and upsell additional productsProfessional approach, building rapport and driving first call resolutionHandling calls from customers calling various stores and supporting on queries regarding product availabilityAssisting with click and collect’ ordersEnsuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levelsEstablishing the customers’ needs to diagnose and resolve problemsParticipating in Commercial Conversation’ being able to cross and upsell products against required targetsYour profile : 1+ year experience in a service environment / customer facing roleExperience in cross-
and upsell (proven experience in a sales-oriented environment would be an advantage)Fluency in French (C2), written and spokenGood level of English (B2)Good computer skills (experience with any CRM tools is an advantage)Strong focus on customer needs and understanding of how customers can behaveAbility to balance a customer-
oriented and a results-driven approachStrong communication, problem solving and active listening skillsAbility to multitask, prioritize, and thrive in a fast-
paced and target-driven environmentSense of ownership and pride in your performance and its impact on company’s successKnowledge of sports industry and E-
Com environment is an advantageBenefits : Competitive remuneration packageOpportunities for international careerA challenging working environmentRelocation support : your flight to Greece, two weeks of accommodation, taxi from the airportIndefinite contractBenefits : after 2 month 3 euro meal voucher per each working day paid on a card, after 3 months private health insurance on topInhouse gym