We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.
You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.
The goal is to make sure that customer value is maintained to the standards set forth by the company.
Follow up with customers, provide feedback and see problems through to resolution
Recommended procedure modifications or improvements
Utilise excellent customer service skills and exceed customers’ expectations
Properly escalate unresolved queries to the next level of support
Preserve and grow your knowledge of help desk procedures, products and services
Customer service orientation
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Proven working experience in providing help desk support
Proficiency in English