Technical Customer Success Specialist
Athens, Greece
πριν από 1 μέρα


Job Title : Technical Customer Success Specialist

As a Technical Customer Success Specialist, you will be dedicated as a technical point of contact, including escalations, between the customer and SITA.

You will work in partnership with the Airports Service Manager (ASM) and assigned on customer premises (Athens International Airport offices).

As a TSM (Technical Service Manager) the role will be to be tailor customer's business needs into the SITA Airport Operations Manager platform called "AMS" (Airport Management System).

AMS is the platform leader in the market that provides Real Time Management of Airport / Airline / GH resources maximizing resource (mobile & fixed) utilization.

The Technical Service Manager mandate is to provide to our customers business consultancy in operations about AMS products and all the related integration available at the airports (BHS , SITATEX , ERM , etc).

Who you are

  • Extensive experience in Business and Technical consultancy in the IT & Telecommunications industry.
  • Experience implementing complex software solutions for customers.
  • Operating at Senior levels of the customer (Heads of Depts / Functions) Understanding of the Airline Industry IT environment specifically Airport Operations.
  • Solid technical understanding and experience on MS SQL & Windows Server, Cloud, Network component at the core of the AMS suite.
  • Experience integrating systems on a technical and functional level. Good understanding of technologies used for integration (message queues, web services etc.
  • OS (Microsoft / Linux), Network (CCNA / CCNP), IIS (MCSA), IBM WebSphere (MQ / MB), ESX VMware, Business Objects ETL, AMS Knowledge, Cloud.
  • What we offer

    SITA’s workplace is all about diversity : many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers.

    SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things : smarter, quicker, easier, for us and our customers and for their customers too.

    And we offer all the good stuff you’d expect like holidays, bonuses, flexible benefits, medical policy, pension plan and access to world-class learning.

    Welcome to SITA

    SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry.

    We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

    We design, build and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

    Are you ready to explore the opportunities?

    SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and / or persons with disabilities are encouraged to apply and self-identify in the application process.


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