Landlord Management Specialist
Vodafone
Athens, GRC
πριν από 6 μέρες

About this role

We are looking for a Landlord Management (Retention) Specialist, based in Athens - Greece , who will join us with a fixed term contract , with the potential to later become a permanent member of the team.

You will be responsible for landlord management and retention, by ensuring a successful and timely completion of customers' projects, according to Vantage Towers' strategic plans, and standards, as well as, in compliance with the relevant legislation.

Your main responsibilities

  • Manage and retain landowners : handle their requests received through the call center, via emails, or through any other communication channel.
  • Treat and face landowners as assets

  • Handle and minimize all arbitrary landlords’ actions, objections, denials leading to site outages and / or project delays and completion.
  • Minimize arbitrary landlords’ financial demands

  • Evaluate and assess sites for all Operators or company projects, keeping in mind technical reports, studies, drawings and work orders.
  • Coordinate projects in Network Retention activities

  • Follow MSA& SLAs in all processes (retention or not) and in interactions with other departments
  • Ensure uninterrupted 24-hour access to sites and availability of keys with access procedures that are clearly noted and recorded and provide access details where needed.
  • Resolve access issues in sites, ensuring the timely implementation of projects / works in the field

  • Support legal activities : collaboration with legal dept in case of legal disputes with owners, neighbors, authorities etc.
  • providing all information required (licensing, lease, site's history etc.) in a timely and thorough way. Be present as a witness in courts whenever is required

  • Prepare relevant requests / documents related to retention issues such as contract renewals, new agreements where needed e.
  • t. c. Prepare regular and / or ad-hoc reports to management. Maintain and update all databases, sites, records and files within the department

  • Maintain good relationships with the customers / contractors / public services involved departments
  • Always ensure data security and confidentiality and do all activities taking into consideration any budget restrictions
  • Your qualifications

  • University degree
  • Very good communication, interpersonal and team working skills
  • Management of own time, priorities, and resources to achieve goals
  • Stakeholder management abilities (relationship management and consultancy skills)
  • Customer and landlord oriented
  • Strong project management skills
  • Passion with data reporting and attention to detail
  • Ambition to work in a fast-paced environment with strong performance expectations
  • Fluent English skills, written and spoken
  • Excellent knowledge of Microsoft tools (Excel, PowerPoint)
  • Data mining tools knowledge will be considered as an asset
  • Our Benefits

  • Attractive salary
  • Private medical insurance, including dependents
  • Mobile plan with unlimited talk time and data
  • Food allowance
  • Flexible working arrangements, actively supporting caring for family members
  • International career opportunities in a fast-growing company
  • Αναφορά αυτής της εργασίας
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